Privacy Policy

Rlogy

Ranya Worldwide Inc dba Rlogy

183 East Broadway, Unit C-4

Salem, NJ 08079, USA

Phone: 856-759-5171

Website: www.rlogy.com

Effective Date: November 10, 2025

Last Updated: November 10, 2026

1. Introduction

At Rlogy (referred to as “Rlogy,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. As a leading third-party logistics (3PL) provider specializing in ocean and air freight solutions, trucking and intermodal services, warehousing, distribution, and customs services across the United States and Canada, we understand the importance of maintaining the confidentiality and integrity of the data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, services, or interact with us. This policy applies to all users of our services, including shippers, carriers, business partners, website visitors, and other stakeholders.

By using our services or accessing our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our logistics services. The categories of information we collect include:

2.1 Personal Information

Personal information is data that can be used to identify you as an individual. We collect the following types of personal information:

• Contact Information: Name, email address, telephone number, mobile number, business address, and mailing address
• Business Information: Company name, position/title, tax identification number, business license information
• Account Information: Username, password, and account preferences
• Billing and Payment Information: Credit card details, bank account information, billing address, payment history, and invoices
• Identification Information: Government-issued ID numbers (for customs clearance), driver’s license information (for carrier services)
• Shipping and Delivery Information: Origin and destination addresses, consignee and consignor details, delivery instructions, and authorized recipient information

2.2 Shipment Information

To facilitate our logistics services, we collect information related to your shipments:

• Cargo specifications (weight, dimensions, type of goods)
• Tracking numbers and shipment status
• Product descriptions and HS codes
• Packaging details and handling requirements
• Transportation mode preferences
• Customs documentation and declarations
• Insurance information
• Delivery schedules and time-sensitive requirements
• Temperature control specifications (for reefer services)
• Hazardous material classifications (for Haz-Mat transport)

2.3 Technical Information

When you visit our website or use our online services, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referral URLs, exit pages
• Location Data: Approximate geographic location based on IP address
• Log Information: Access times, error logs, performance data
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 9 for details)

2.4 Communication Data

We collect information from your communications with us:

• Email correspondence with our customer service team
• Chat messages and customer support tickets
• Telephone call recordings (with notice and consent where required)
• Feedback, reviews, and survey responses
• Quote requests and booking inquiries
• Subscription preferences for newsletters and marketing communications

2.5 Information from Third Parties

We may receive information about you from third-party sources:

• Carriers and transportation partners providing shipment updates
• Customs brokers and government agencies
• Credit reporting agencies and payment processors
• Business partners and referral sources
• Publicly available sources and business directories

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Logistics Services

Processing and fulfilling shipment requests

• Coordinating with carriers, warehouses, and delivery partners
• Managing pickup and delivery schedules
• Tracking shipments and providing status updates
• Handling customs clearance and regulatory compliance
• Managing inventory in our warehousing facilities
• Coordinating intermodal transportation services

3.2 Business Operations

• Processing quotes, bookings, and reservations
• Billing, invoicing, and payment processing
• Managing customer accounts and preferences
• Verifying identity and preventing fraud
• Maintaining accurate business records
• Conducting internal audits and quality assurance

3.3 Customer Service and Support

• Responding to inquiries, requests, and complaints
• Providing technical support
• Resolving disputes and addressing concerns
• Collecting feedback to improve our services
• Sending service-related notifications and updates

3.4 Website Functionality and Improvement

• Operating and maintaining our website
• Analyzing website usage and performance
• Improving user experience and navigation
• Troubleshooting technical issues
• Conducting research and analytics

3.5 Marketing and Communications

• Sending newsletters, promotional materials, and service updates (with your consent)
• Conducting market research and surveys
• Personalizing marketing messages based on your interests
• Managing your communication preferences

3.6 Legal Compliance and Protection

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities
• Enforcing our terms and conditions
• Protecting our rights, property, and safety
• Detecting and preventing fraud, security threats, and illegal activities
• Resolving disputes and enforcing agreements

3.7 Business Development

• Analyzing market trends and customer needs
• Developing new services and features
• Optimizing logistics operations and routes
• Evaluating business performance

4. Legal Basis for Processing (GDPR Compliance)

For individuals in the European Union (EU) and European Economic Area (EEA), we process personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

4.1 Contract Performance

Processing is necessary to perform our contract with you, including:

• Executing logistics services you have requested
• Processing payments and fulfilling orders
• Providing customer support related to our services

4.2 Legitimate Interests

Processing is necessary for our legitimate business interests, such as:

• Improving and optimizing our services
• Ensuring network and information security
• Conducting analytics and market research
• Detecting and preventing fraud
• Managing business operations efficiently
• We balance these interests against your rights and freedoms and do not process your data where your interests override ours.

4.3 Legal Obligations

Processing is necessary to comply with legal and regulatory requirements, including:

• Customs and import/export regulations
• Tax and accounting obligations
• Transportation and logistics regulations (US DOT, FMCSA)
• Record-keeping requirements

4.4 Consent

For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent.You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business:

• Transportation Carriers: Trucking companies, ocean carriers, airlines, and rail operators who transport your shipments
• Warehousing Partners: Storage facilities and distribution centers that handle inventory
• Customs Brokers and Freight Forwarders: Agents who facilitate customs clearance and international shipping
• Payment Processors: Financial institutions and payment gateways that process transactions
• Technology Service Providers: Cloud hosting services, IT support, cybersecurity firms, and software vendors
• Insurance Providers: Companies providing cargo insurance coverage
• Analytics and Marketing Service Providers: Platforms that help us analyze data and conduct marketing campaigns
• These service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2 Legal Requirements and Protection of Rights

We may disclose your information when required or permitted by law:

• To comply with legal obligations, court orders, subpoenas, or regulatory requirements
• To respond to lawful requests from government authorities, law enforcement, or customs agencies
• To protect and defend our rights, property, or safety, or that of our users or the public
• To detect, prevent, or investigate fraud, security breaches, or illegal activities
• To enforce our Terms of Service, contracts, or policies

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your information may be transferred to the successor entity. We will notify you of any such change and provide you with choices regarding your information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share tracking information with designated recipients.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, or business purposes.

6. Data Security

We implement robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• Encryption: We use industry-standard encryption protocols (TLS/SSL) to protect data transmitted over the internet and encrypt sensitive data at rest
• Access Controls: Role-based access controls ensure that only authorized personnel can access personal information
• Authentication: Multi-factor authentication and strong password requirements protect user accounts
• Firewalls and Intrusion Detection: Network security systems monitor and prevent unauthorized access
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing

6.2 Organizational Safeguards

• Employee Training: All employees receive training on data protection, privacy best practices, and security protocols
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements
• Vendor Management: We carefully vet third-party service providers and require them to maintain appropriate security standards
• Incident Response Plan: We have procedures in place to detect, respond to, and recover from security incidents

6.3 Physical Safeguards

Secure Facilities: Data centers and offices have restricted access, surveillance systems, and environmental controls

Asset Management: Secure disposal of physical documents and electronic devices containing personal information

6.4 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities in accordance with applicable laws, including within 72 hours under GDPR requirements.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

• Customer Account Information: For the duration of the business relationship plus 7 years after account closure (for legal and tax purposes)
• Shipment Records: 7 years from the date of shipment completion (to comply with customs, tax, and transportation regulations)
• Financial Records: 7 years (as required by tax laws and accounting standards)
• Communication Logs: 3 years from the date of communication
• Marketing Data: Until consent is withdrawn or after 2 years of inactivity
• Website Technical Logs: 12 months
• Video Surveillance (Warehouses): 90 days unless required for investigations

7.2 Deletion and Anonymization

After the retention period expires, we securely delete or anonymize personal information. In some cases, we may retain anonymized data for analytical purposes.

7.3 Legal Holds

If information is subject to legal holds, litigation, audits, or regulatory investigations, we will retain it until the matter is resolved, even if the standard retention period has expired.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

8.1 Rights Under GDPR (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of it.
• Right to Rectification: You can request that we correct inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw consent.
• Right to Restrict Processing: You can request that we limit the processing of your personal information in certain situations, such as when you contest its accuracy or object to processing.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machinereadable format and transmit it to another controller.
• Right to Object: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority (e.g., Information Commissioner’s Office in the UK, CNIL in France).

8.2 Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected, the sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions (e.g., to complete transactions, comply with legal obligations, or exercise free speech rights).
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information in the traditional sense, but we may share information with third parties for targeted advertising. You can opt out by clicking “Do Not Sell or Share My Personal Information” on our website.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights by denying services, charging different prices, or providing a different level of service.
• Right to Limit Use of Sensitive Personal Information: You can request that we limit the use of sensitive personal information to purposes necessary to provide services.

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to your request within the timeframes required by applicable law (generally within 30-45 days).

When submitting a request, please provide:

• Your full name and contact information
• A description of the request and the right you wish to exercise
• Sufficient information to verify your identity (we may request additional information if needed)
• For data portability requests, please specify the format in which you would like to receive your data (e.g., CSV, JSON, PDF).

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website recognize your device and remember information about your visit.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools like Google Analytics to analyze website traffic, page views, and user behavior.
• Functionality Cookies: Allow the website to remember choices you make (such as language preferences) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These cookies may track your browsing activity across different websites.

9.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These include:

• Google Analytics (for website analytics)
• Social media plugins (Facebook, LinkedIn, Instagram)
• Advertising networks (for targeted advertising)
• We do not control these third-party cookies. Please refer to the respective third-party privacy policies for more information.

9.4 Cookie Management

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close the browser
• Please note that disabling cookies may affect the functionality of our website and limit your access to certain features.
• Browser-Specific Cookie Management:
• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions
• You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance’s opt-out page at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices. 

9.5 Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals websites you visit that you do not want to have your online activity tracked. Currently, our website does not respond to Do Not Track signals, but we honor Global Privacy Control (GPC) signals for California residents as required by the CCPA.

10. International Data Transfers

As a logistics company operating across the United States and Canada and providing international freight services, we may transfer your personal information across borders.

10.1 Cross-Border Transfers

Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.

10.2 Safeguards for International Transfers

• When transferring personal information internationally, we implement appropriate safeguards to ensure adequate protection: For EU/EEA Residents:
• Standard Contractual Clauses (SCCs): We use European Commission-approved Standard Contractual Clauses when transferring data to countries without adequacy decisions.
• Adequacy Decisions: We rely on adequacy decisions by the European Commission for transfers to countries deemed to provide adequate data protection.
• Binding Corporate Rules: Where applicable, we implement Binding Corporate Rules for intra-group data transfers.
• For All Users:
•    We require third-party service providers and partners to implement appropriate security measures and comply with applicable data protection laws.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11.1 COPPA Compliance

In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete such information as soon as possible.

11.2 Parental Rights

Parents or legal guardians who believe we may have collected information from a child under 13 can contact us using the information in Section 14. We will:

• Verify the identity of the parent or guardian
• Provide access to the child’s information
• Delete the information upon request
• Cease further collection
• 12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Rlogy.

12.1 No Responsibility for Third Parties

We are not responsible for the privacy practices, content, or security of third-party websites. When you click on a third-party link, you leave our website and are subject to the privacy policy and terms of that third party.

12.2 Review Third-Party Policies

We encourage you to review the privacy policies of any third-party websites or services you visit to understand how they collect, use, and protect your information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations.

13.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Post the updated policy on our website with a revised “Last Updated” date
• Notify you by email if you have an account with us (for significant changes)
• Provide prominent notice on our website

13.2 Your Continued Use

Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of our services.

13.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rlogy

Ranya Worldwide Inc dba Rlogy

183 East Broadway, Unit C-4

Salem, NJ 08079, USA

Phone: 856-759-5171

Email: privacy@rlogy.com Website: www.rlogy.com Data Protection Inquiries:

For privacy-related inquiries or to exercise your data protection rights, please email privacy@rlogy.com with “Data Protection Request” in the subject line.

Response Timeframe:

We aim to respond to all privacy inquiries within 30 days (or 45 days for CCPA requests if an extension is needed). For complex requests, we may require additional time and will notify you of any delays.

15. Dispute Resolution and Regulatory Authorities

If you are not satisfied with our response to your privacy inquiry or believe we are not processing your personal information in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection authority.

15.1 EU/EEA Residents

You may lodge a complaint with your local supervisory authority:

• United Kingdom: Information Commissioner’s Office (ICO) – www.ico.org.uk
• France: Commission Nationale de l’Informatique et des Libertés (CNIL) – www.cnil.fr
• Germany: Federal Commissioner for Data Protection and Freedom of Information – www.bfdi.bund.de

15.2 California Residents

You may file a complaint with the California Attorney General:

• California Attorney General’s Office
• Consumer Privacy Section
• 300 South Spring Street, Suite 1702
• Los Angeles, CA 90013
• Website: www.oag.ca.gov/contact/consumer-complaint-against-business-or-company

15.3 Other US Residents

You may contact the Federal Trade Commission (FTC):

• Federal Trade Commission
• Consumer Response Center
• 600 Pennsylvania Avenue NW
• Washington, DC 20580
• Website: www.ftc.gov

Additional Information for Specific Jurisdictions

California Privacy Rights – “Shine the Light”

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us at privacy@rlogy.com.

Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information collected by operators of websites or online services. We do not sell covered information as defined under Nevada law. If you have questions, please contact privacy@rlogy.com.

Canada (PIPEDA)

For Canadian residents, our collection, use, and disclosure of personal information is governed by the Personal Information

Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, and withdraw consent for the use of your personal information, subject to legal and contractual restrictions. For inquiries, please contact privacy@rlogy.com.

By using Rlogy’s services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Thank you for trusting Rlogy with your logistics needs and your personal information.