Term of Use

Rlogy

Ranya Worldwide Inc dba Rlogy

183 East Broadway, Unit C-4

Salem, NJ 08079, USA

Phone: 856-759-5171

Website: www.rlogy.com

Effective Date: November 10, 2025

Last Updated: November 10, 2026

1. Introduction and Acceptance of Terms

These Terms of Use (“Terms,” “Agreement,” or “ToU”) establish a legally binding agreement between Rlogy (“Company,” “we,” “us,” “our,” or “Provider”) and you (“Customer,” “Client,” “User,” “Shipper,” “Carrier,” or “you”).

These Terms govern your use of Rlogy’s website (www.rlogy.com), services, platforms, applications, and any related services provided by the Company. These services include, but are not limited to: ocean and air freight solutions, trucking and intermodal services (LTL, FTL, flatbed, reefer, Haz-Mat), warehousing and distribution, customs clearance services, drayage services, and ecommerce logistics solutions.

By accessing, using, or continuing to use the Company’s website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use in their entirety. If you do not agree to these Terms, you must discontinue use of the website and services immediately.

The Company reserves the right to modify these Terms at any time, with or without notice. Modifications become effective immediately upon posting to the website. Your continued use of the website and services following any modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of changes.

2. User Eligibility and Authority

2.1 Eligibility Requirements

By using Rlogy’s services, you represent and warrant that:

• You are at least 18 years of age
• You possess the legal capacity to enter into a binding contract
• You are not prohibited by law from using the services
• You are authorized to act on behalf of any entity for which you are contracting
• If you are acting as a representative of a business, organization, or other legal entity, you represent that you have full authority to bind that entity to these Terms.

2.2 Business Status

Our services are intended for business users engaged in commercial logistics, shipping, and freight transportation. The Company does not provide services for personal, non-commercial use. Any attempt to use the services for personal purposes is strictly prohibited.

3. Company Status and Service Scope

3.1 Regulatory Status

Rlogy operates in multiple capacities in the transportation and logistics industry:

•    Freight Broker: For US domestic ground transportation, the Company is licensed as a freight broker and arranges transportation services without owning or operating vehicles. The Company does not assume carrier liability for domestic ground shipments unless expressly agreed in writing.
•    Freight Forwarder: For air and ocean transportation, the Company operates as a licensed freight forwarder and arranges international shipment services. As a freight forwarder, the Company does not assume carrier liability unless expressly agreed to in a separate agreement.
•    Non-Vessel Operating Common Carrier (NVOCC): When expressly agreed in writing, the Company may operate as an NVOCC for ocean transportation, in which case the Company assumes carrier liability under maritime law and issues its own Bill of Lading (HBL).
•    Customs House Agent (CHA): The Company is licensed to facilitate customs clearance and acts as an agent for customs procedures.

3.2 No Assumption of Carrier Liability

Unless explicitly agreed to in a separate written contract or invoice, the Company does not assume carrier liability. The Company acts strictly as a broker, forwarder, or agent, and the actual transportation and liability are the responsibility of the underlying carriers, ocean carriers, airlines, or warehousing providers selected by the Company.

3.3 Scope of Services

The services the Company provides include:

• Ocean Freight Solutions: Full Container Load (FCL), Less than Container Load (LCL), breakbulk cargo
• Air Freight Solutions: International air freight forwarding and consolidation
• Trucking Services: Less Than Truckload (LTL), Full Truckload (FTL), specialized services (flatbed, reefer, hazardous materials)
• Intermodal Services: Coordination of multi-modal transportation combining rail, truck, and ocean transport
• Warehousing & Distribution: Storage, inventory management, order fulfillment, and distribution services
• Customs Clearance: Import and export customs documentation and clearance facilitation
• Drayage Services: Port drayage, airport drayage, and inter-terminal drayage
• E-commerce Logistics: Fulfillment, returns management, and last-mile delivery coordination
• The Company’s service territory includes all 48 mainland US states and Canada (provinces and territories).

4. Booking and Rate Confirmation

4.1 Quote and Booking Process

• Quotes provided by the Company are estimates and do not constitute binding offers
• Quotes are valid for the period specified (typically 24-48 hours unless otherwise stated)
• A binding agreement is formed when the Customer accepts a written rate confirmation or receives written acknowledgment from the Company
• All bookings are subject to the Company’s acceptance

4.2 Rate Confirmation

Rate confirmations serve as the binding agreement for each shipment and specify the agreed rates, services, and terms

Rate confirmations must clearly identify:

• The agreed freight rate and all applicable charges
• Pickup and delivery locations with dates and times
• Cargo specifications (weight, dimensions, commodity type, special handling requirements)
• Equipment requirements
• Contact information for all parties
• Any special instructions or requirements
• Changes to rate confirmations must be authorized in writing by an authorized representative of both parties The Company reserves the right to refuse to accept any booking at any time, in its sole discretion

4.3 Pricing and Payment Terms

• All rates quoted are subject to verification and confirmation
• Final charges may vary based on actual weight, dimensions, or service requirements differing from the quote
• The Customer is responsible for providing accurate cargo specifications; the Company shall not be liable for overages or additional charges resulting from inaccurate information
• Payment terms are as specified in the rate confirmation or invoice (Net 15, Net 30, or as agreed)
• Late payment may result in service suspension and accrual of interest at 1.5% per month or the maximum rate allowed by law
• All quotes exclude customs fees, duties, tariffs, taxes, governmental charges, and surcharges unless explicitly stated

5. User Conduct and Prohibited Activities

5.1 Acceptable Use Standards

You agree to use the website and services only for lawful purposes and in compliance with these Terms and all applicable laws, regulations, and industry standards. Specifically, you agree to:

• Provide accurate, complete, and truthful information in all communications with the Company
• Comply with all applicable laws, including transportation regulations, environmental laws, and customs laws
• Accurately declare the contents, weight, and dimensions of shipments
• Properly classify and document hazardous materials in accordance with DOT, IATA, and IMDG regulations
• Obtain all necessary permits and licenses required for the cargo being shipped
• Not engage in activities that could harm the Company’s reputation or business operations

5.2 Prohibited Activities You are strictly prohibited from:

• Illegal Activities:
• Shipping prohibited, illegal, or restricted items (explosives, drugs, weapons, counterfeit goods, stolen property, etc.)
• Violating customs laws, import/export regulations, or trade sanctions
• Facilitating money laundering or financing of illegal activities
• Evading taxes or customs duties through misrepresentation of cargo value or contents
• Fraudulent and Deceptive Activities:
• Providing false, misleading, or inaccurate information regarding cargo contents, weight, dimensions, or value
• Misclassifying hazardous materials
• Committing fraud or attempting to defraud the Company or service providers
• Making false insurance claims
• Harmful and Abusive Activities:
• Harassing, threatening, or abusing Company employees or service providers
• Attempting to disrupt website operations or services
• Uploading malware, viruses, or harmful code
• Attempting to gain unauthorized access to Company systems or networks
• Intellectual Property Violations:
• Reproducing, distributing, or using Company intellectual property without authorization
• Copying Company content, website design, or business methods
• Account Security:
• Sharing login credentials or account access
• Using another person’s account without authorization
• Attempting to circumvent security measures System Abuse:
• Scraping or downloading content from the website in violation of robots.txt or applicable law
• Automating access to the website without authorization
• Excessive requests that overburden the website or systems
• Reverse engineering, decompiling, or attempting to extract underlying code

6. Limitation of Liability and Disclaimer of Warranties

6.1 Disclaimer of Warranties

THE COMPANY PROVIDES THE WEBSITE AND SERVICES ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

The Company specifically disclaims all implied warranties, including:

• Warranty of Merchantability: The Company does not warrant that services will be suitable for your business or purpose
• Warranty of Fitness for a Particular Purpose: The Company does not warrant that services will meet your specific requirements
• Warranty of Title: The Company does not warrant that it has good title to any services or goods
• Non-Infringement: The Company does not warrant that services do not infringe third-party intellectual property rights

6.2 Service Availability

The Company does not warrant that:

• Services will be uninterrupted, timely, or error-free
• Defects in services will be corrected
• The website or services will be accessible at all times
• Any results obtained through services will be accurate, complete, or reliable

6.3 Third-Party Services

The Company acts as an intermediary arranging services provided by third-party carriers, warehouses, customs brokers, and other service providers. The Company assumes no liability for:

• The performance or non-performance of third-party carriers or service providers
• Cargo loss or damage during transportation or storage
• Delays in transportation or delivery
• Damage resulting from the negligence of underlying carriers or providers
• Acts of God, force majeure, war, terrorism, or other unforeseeable events
• Theft, burglary, or robbery of cargo
• Risk of loss and title to cargo transfer to the underlying carrier or service provider upon receipt, unless otherwise specified in writing.

6.4 Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF

OR RELATING TO THESE TERMS, THE WEBSITE, OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER TO THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM.

In no event shall the Company be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Lost profits, loss of revenue, loss of business opportunity, or loss of goodwill
• Loss of data or business interruption
• Damages arising from delays in delivery or non-delivery of goods
• Claims arising from cargo loss, damage, or theft unless the Company is the direct carrier with contractual liability

6.5 Industry Standard Liability Caps

For shipments where the Company operates as a freight broker or forwarder (not as a direct carrier), liability limitations are subject to applicable international conventions and industry standards:

• Ocean freight: Limited to 666.67 Special Drawing Rights (SDR) per package or 2 SDR per kilogram, whichever is higher (or applicable NVOCC limitations if Company operates as NVOCC)
• Air freight: Limited to 22 SDR per kilogram (per Montreal Convention)
• Road freight: Limited to 8.33 SDR per kilogram (per CMR Convention) or state-specific limits
• Hazmat: Additional exclusions and limitations apply per DOT, IATA, and IMDG regulations

6.6 Waiver of Consequential Damages

The Company’s liability is capped at the lower of: (a) the charges paid by Customer for the specific service; or (b) the actual value of the cargo, up to industry-standard limits. The Company is not liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause or legal theory.

7. Indemnification

7.1 Customer Indemnification Obligations

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and service providers from and against any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of the website and services in violation of these Terms
• Your violation of any applicable laws, regulations, or industry standards
• Inaccurate or incomplete information provided by you regarding cargo contents, weight, dimensions, value, or special handling requirements
• Your shipment of prohibited, illegal, or restricted items
• Your failure to properly classify or document hazardous materials
• Claims by third parties arising from your cargo or services
• Your breach of any representations or warranties
• Your infringement of third-party intellectual property rights
• 7.2 Company Indemnification Limitation

The Company shall not indemnify you for losses arising from:

• Your own negligence or willful misconduct
• Your violation of law
• Claims arising from proper execution of Company services

7.3 Procedure for Indemnification

The indemnified party shall:

• Promptly notify the indemnifying party of the claim
• Grant the indemnifying party reasonable control of the defense
• Provide reasonable cooperation in the defense
• Not settle claims without the indemnifying party’s consent (not to be unreasonably withheld)
• 8. Insurance and Cargo Protection

8.1 Company Insurance

The Company maintains general liability insurance and professional liability insurance. However, the Company does not automatically provide cargo insurance for all shipments.

8.2 Shipper’s Insurance Responsibility

You are responsible for obtaining appropriate cargo insurance to protect the full replacement value of your shipment.

The Company recommends shipper’s risk or “all-risks” insurance for valuable cargo, as standard carrier liability coverage is limited.

8.3 Optional Insurance

• The Company may offer cargo insurance on an optional basis. If you choose to purchase insurance through the Company:
• Insurance is underwritten by third-party carriers and is subject to policy terms and conditions
• Insurance does not cover loss or damage resulting from inadequate packaging, improper labeling, or misclassification
• Insurance claims are subject to proof of loss and compliance with policy requirements
• Filing an insurance claim does not waive your rights against the Company, if any

8.4 Cargo Declarations

For shipments with declared values, you must:

• Accurately declare the cargo value
• Provide documentation supporting the declared value
• Understand that declared value does not automatically increase carrier liability beyond statutory limits
• Maintain inventory records and insurance documentation for verification
• 9. Force Majeure and Unforeseeable Events

9.1 Definition of Force Majeure

“Force Majeure Events” include any unforeseen circumstances beyond the Company’s reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes, tornadoes, wildfires)
• Extreme weather conditions
• War, terrorism, civil unrest, or military action
• Government actions, embargoes, or sanctions
• Pandemics, epidemics, or public health emergencies
• Labor strikes or work stoppages
• Infrastructure failures or utility disruptions
• Port congestion or capacity limitations
• Vessel delays or schedule changes
• Carrier failures or bankruptcies
• 9.2 No Liability for Force Majeure

The Company shall not be liable for delays, non-delivery, or damage resulting from Force Majeure Events. When a Force Majeure Event occurs:

• The Company will provide prompt notice to affected customers
• The Company will make reasonable efforts to mitigate the impact and find alternative solutions
• Performance obligations may be suspended or terminated without liability
• Customers remain responsible for charges incurred prior to the Force Majeure Event
• The Company is not required to offer refunds for services that cannot be performed

10. Hazardous Materials and Special Cargo

10.1 Hazardous Materials Compliance

You are responsible for:

• Correctly identifying and classifying hazardous materials in accordance with DOT, IATA, and IMDG regulations
• Providing complete and accurate hazmat documentation
• Properly packaging hazmat in accordance with applicable regulations
• Affixing required hazmat labels and placards
• Obtaining all required permits and authorizations

10.2 Prohibited Hazmat

The Company will not accept shipments of:

• Explosives, flammable gases, or compressed gases (except where specifically authorized)
• Highly toxic materials or poisons
• Radioactive materials (except under specific licensing)
• Materials that violate international trade sanctions or regulations

10.3 Company’s Right to Refuse

The Company reserves the right to refuse any hazmat shipment that does not comply with applicable regulations or that poses unacceptable risk. You remain liable for all costs associated with non-compliant shipments, including disposal, fines, and remediation.

11. Customs, Import/Export, and Trade Compliance

11.1 Shipper Responsibilities

You are responsible for:

• Providing accurate commodity codes (HS codes) and product descriptions
• Complying with export control regulations, including ITAR, EAR, and OFAC sanctions lists
• Obtaining all required export licenses or authorizations
• Providing complete and accurate shipping documents
• Declaring all customs duties and taxes that may apply
• Maintaining records and documentation as required by law

11.2 Customs Clearance Services

• The Company may assist in customs clearance as a Customs House Agent (CHA), but acts as your agent, not as the importer/exporter of record
• You remain the importer/exporter of record and are responsible for compliance with all customs laws
• The Company will use reasonable efforts to facilitate timely clearance but does not guarantee clearance times
• Delays may result from cargo inspection, documentation issues, or government action
• 11.3 Duties and Taxes

Duties, tariffs, taxes, and governmental fees are the responsibility of the cargo owner unless otherwise agreed

The Company may estimate duties, but estimates are not binding

Actual duties may exceed estimates; you remain responsible for payment

The Company may advance duties and pass charges through to you on the invoice

11.4 Trade Compliance Audits

The Company may conduct internal audits and document verification to ensure compliance with export control regulations and trade sanctions. You agree to cooperate with such audits and provide necessary documentation.

12. Intellectual Property Rights

12.1 Company Intellectual Property

The website, services, and all associated content (including text, graphics, logos, images, software, trademarks) are the property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws.

12.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the website and services solely for conducting business with the Company. This license does not grant you any rights to:

• Reproduce or distribute website content
• Create derivative works
• Use the Company’s name, logo, or trademarks
• Modify or alter the website or services
• Decompile or reverse-engineer any software

12.3 Prohibited Use

You may not:

• Copy, reproduce, or distribute website content without authorization
• Frame or mirror the website
• Use the Company’s content to create competing services
• Register domain names containing the Company’s trademarks
• 12.4 User-Provided Content

Any information, documents, or content you provide to the Company (including cargo descriptions, special instructions, or communications) becomes the Company’s property and may be used for operational, analytical, or business improvement purposes. The Company may retain and use this information after the conclusion of services.

13. Privacy and Confidentiality

13.1 Privacy Policy

Your use of the website and services is also governed by the Company’s Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand data collection and use practices.

13.2 Confidential Information

• Company Confidential Information: Pricing, service methodologies, customer lists, operational procedures, and business strategies are the Company’s confidential information
• Customer Confidential Information: Cargo contents, shipment details, and customer identity information provided to the Company

13.3 Confidentiality Obligations

The Company agrees to:

• Protect Customer confidential information from unauthorized disclosure
• Use Customer information only for purposes of providing services
• Comply with the Privacy Policy and applicable data protection laws
• However, the Company may disclose information as required by law, in response to lawful government requests, customs authorities, or for regulatory compliance.
• 14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms and all disputes arising from or related to the website, services, or your use thereof shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

14.2 Jurisdiction and Venue

You irrevocably submit to the exclusive jurisdiction of the federal and state courts located in Salem, New Jersey (or within Salem County if federal jurisdiction is unavailable). You waive any objection to jurisdiction or venue in these courts.

14.3 Arbitration Clause

By using the services, you and the Company agree that any dispute, claim, or controversy arising from or relating to these Terms or the services shall be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, rather than in court litigation.

14.4 Arbitration Procedures

• Initiating Arbitration: The party seeking arbitration shall file a demand with the AAA
• Seat of Arbitration: Arbitration shall take place in or near Salem, New Jersey
• Number of Arbitrators: One arbitrator for disputes under $250,000; three arbitrators for disputes exceeding $250,000
• Governing Rules: The AAA Commercial Arbitration Rules shall govern the process
• Costs: Each party shall bear its own costs, and arbitrator fees shall be shared equally unless the arbitrator determines otherwise
• Confidentiality: Arbitration proceedings and awards shall be confidential
• Enforceability: The arbitration award shall be binding and final and may be enforced in any court of competent jurisdiction
• 14.5 Exceptions to Arbitration

The following matters are excluded from arbitration and may be pursued in court:

Claims for injunctive relief to prevent breach of confidentiality, intellectual property infringement, or irreparable harm

Claims involving freight regulation violations or DOT/FMCSA enforcement

Claims by governmental authorities

Small claims that qualify for small claims court procedures

14.6 Class Action Waiver

You agree that arbitration shall be conducted on an individual basis and not as a class action, consolidated proceeding, or representative action. You waive any right to participate in class actions or consolidated proceedings.

14.7 Limitation Period for Claims

No claim arising out of or related to the website or services may be brought more than 2 years after the cause of action arises. After this period, any claim is forever barred.

15. Compliance with Regulatory Requirements

15.1 Transportation Regulations

The Company operates under compliance with:

• Federal Motor Carrier Safety Administration (FMCSA) regulations for trucking services
• Department of Transportation (DOT) regulations
• International Maritime Organization (IMO) and International Air Transport Association (IATA) requirements for ocean and air freight
• Customs and Border Protection (CBP) regulations
• Transportation Security Administration (TSA) requirements
• Environmental Protection Agency (EPA) and state environmental regulations

15.2 Licensing and Insurance

The Company maintains all required licenses and insurance as mandated by federal and state regulations. Customers may request proof of licensing or insurance documentation.

15.3 Audit and Inspection Rights

The Company reserves the right to audit shipments, inspect cargo, and request documentation to ensure compliance with regulations and these Terms.

16. Service Interruption and Website Maintenance

16.1 Right to Interrupt Services

The Company may temporarily interrupt website access or services for:

• Scheduled maintenance and upgrades
• Emergency repairs or security updates
• Compliance with regulatory or legal requirements
• Load balancing to prevent system overload
• The Company will attempt to provide advance notice of scheduled maintenance but does not guarantee uninterrupted service availability.
• 16.2 No Liability for Interruption

The Company shall not be liable for any damages, losses, or delays resulting from service interruptions, website downtime, or maintenance activities.

16.3 Data Backup

While the Company maintains regular backups of critical data, the Company does not guarantee recovery of all data in the event of system failure. You are responsible for maintaining your own copies of important documents and communications.

17. Modification of Terms and Services

17.1 Right to Modify Terms

The Company reserves the right to modify these Terms at any time, effective immediately upon posting to the website. Your continued use of the services constitutes acceptance of the modified Terms.

17.2 Right to Modify Services

The Company may modify, suspend, or discontinue services at any time. The Company will attempt to provide notice of significant changes but does not guarantee advance notification.

17.3 Changes in Pricing

The Company reserves the right to modify rates and pricing at any time. Changes apply to new bookings and rate confirmations.

Existing confirmed shipments retain the rate specified in the rate confirmation.

18. Termination of Services and Accounts

18.1 Termination by the Company

The Company may terminate your account or service access immediately if you:

• Violate any provision of these Terms
• Engage in illegal activities or shipping prohibited items
• Provide false or misleading information
• Default on payment obligations
• Accumulate excessive chargebacks or claims
• Pose a reputational or operational risk to the Company
• 18.2 Termination by the Customer

You may terminate services by providing written notice to the Company. However:

You remain liable for services already rendered

Cancellation of shipments after confirmation may result in cancellation fees

Outstanding invoices remain due and payable

18.3 Effect of Termination

Upon termination:

Your account access is suspended or closed

You must pay all outstanding invoices and charges

The Company will attempt to redirect in-transit shipments, but may not be liable for delays

Certain provisions (Indemnification, Limitation of Liability, Confidentiality, Governing Law) survive termination

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

20. Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of the Company. The failure of the Company to enforce any provision does not constitute a waiver of that provision or any other provision.

21. Entire Agreement

These Terms of Use, along with the Privacy Policy, any rate confirmations, invoices, and other written agreements, constitute the entire agreement between you and the Company and supersede all prior or contemporaneous agreements, understandings, and negotiations, whether written or oral, relating to the subject matter.

Any terms and conditions proposed by you that are additional to or inconsistent with these Terms shall be void and unenforceable unless expressly agreed to in writing by an authorized representative of the Company.

22. Contact Information for Legal Notices

Any legal notices, cease and desist letters, or formal communications regarding these Terms should be sent to:

Rlogy

Ranya Worldwide Inc dba Rlogy

183 East Broadway, Unit C-4

Salem, NJ 08079, USA

Attention: Legal Department

Email: legal@rlogy.com

Phone: 856-759-5171

23. Third-Party Services and Links

23.1 Third-Party Links

The website may contain links to third-party websites, including carrier websites, customs agency websites, and industry resources. The Company is not responsible for the content, accuracy, or practices of third-party websites.

23.2 Third-Party Services

The Company contracts with third-party carriers, warehouses, and service providers. The Company does not endorse or assume responsibility for third-party performance.

24. Questions and Customer Support

For questions regarding these Terms of Use or the services, please contact:

Rlogy Customer Service

Phone: 856-759-5171

Email: support@rlogy.com

Website: www.rlogy.com

25. Additional Provisions for Specific Services

25.1 Warehousing Services

If utilizing warehousing or storage services:

Storage rates are calculated based on cubic footage or weight, as specified in the rate confirmation

Minimum storage periods may apply

Goods must be picked up within 30 days of notice of availability unless storage fees continue to accrue

The Company is not responsible for obsolescence or deterioration of stored goods

Insurance for stored goods is the shipper’s responsibility

25.2 Hazmat Transportation

• For hazmat shipments:
• Hazmat fees apply and are non-refundable
• You certify that hazmat is properly classified, packaged, and labeled
• You indemnify the Company for any violations or damages related to hazmat transport
• The Company may refuse hazmat shipments that pose excessive risk

25.3 Temperature-Controlled (Reefer) Services

For reefer transportation:

• Temperature ranges and monitoring are specified in the rate confirmation
• The Company uses standard refrigeration equipment; specialized equipment may be available at additional cost
• The Company is not liable for temperature fluctuations resulting from cargo load characteristics or port delays You must ensure cargo is compatible with the specified temperature range

25.4 E-Commerce Fulfillment

If utilizing e-commerce fulfillment services:

• Inventory must be accurately labeled with SKU and product information
• Pickup and packing standards are specified in the service agreement
• Returns processing fees may apply
• The Company charges for storage, picking, packing, and shipping services
• Inventory liability is limited to the per-unit replacement value provided by the shipper
• BY USING RLOGY’S SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE IN THEIR ENTIRETY.

These Terms become effective as of the date first written above and shall continue to govern all services provided by Rlogy unless amended in accordance with Section 17.